When you place your order with us, you will automatically receive an e-mail notification verifying your product selection and how your order will be shipped to you. If for some reason there is a problem or issue with the order, we will contact you as soon as possible.
If we run out of stock of a particular item, we will hold your order open for at least ten business days while we wait for new stock to arrive. If an order is still unable to ship after ten business days, our customer service will contact you with information regarding when you can expect your order.
Please contact us if you experience any shipping delays or you do not receive tracking information promptly.
If you cannot, or do not want to, send your credit card information to us via the web, please call us at 503-579-1477, or fax us at 503-579-3087. We are open 9:30am to 6:00pm (Pacific Time) Monday through Saturday, and noon to 5:00pm on Sunday.
Currently we accept Visa, MasterCard, and American Express using our secure server to ensure your privacy and security.
Oregon does not currently have a state sales tax.
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Return Policy: 30 Day Guarantee
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Our policy entitles you, the customer, to return or exchange any item purchased within 30 days of the date of invoice. The item must be new, unused, in its original condition, and in its original box with all the documentation, parts and accessories to ensure full credit. Shipping costs are non-refundable.
We cannot issue refunds for products that have been subject to misuse or mishandling, or for items that have been used, are dirty or have been washed. Items such as breast pumps that are sealed at the factory for sterilization cannot be returned once they are opened. Also, car seats are not returnable due to the potential liability of their having been used.
Please email or call us at 503-579-1477 for more information on returning items.
Please contact our customer service department at 503-579-1477 within 30 days of the delivery date. After this time, please contact the manufacturer directly for information. Defective merchandise will be covered under the manufacturer's warranty and subject to applicable conditions stipulated by them. Segal’s for Children will not be able to replace defective items after 30 days of receipt.
If your order arrives damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one at our discretion and at our expense. Please be sure to inspect your item(s) carefully for any concealed damage.
Contact our customer service department within 7 business days of the delivery date to report the damage. Be sure to have information such as model number, serial number, date of manufacture and any part numbers available. We will not be able to replace damaged merchandise if we are not notified within 7 business days of the delivery date. This applies to canceling and returning a damaged item as well.
Requests for replacement parts will be processed as quickly as possible.
It may take up to 10 business days for us to receive your returned or exchanged product. All refunds processed are for the purchase price of the product only. Shipping costs are refundable only if a product arrives damaged from shipping or is defective.
If you have placed an order and would like to cancel it, please contact us by either calling 503-579-1477 or email us at segals@teleport.com within four hours of placing your order to cancel it free of any charges.
If we cannot prevent the shipment, please see our Return Policy.
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